Last Updated: 28 August 2026
At Humanise Studio, customer satisfaction is important to us. We carefully create and pack our products, and we want you to have a positive experience with every purchase.
If you receive a product that is damaged, defective, or different from what you ordered, we are here to help.
1. Returns
We accept returns only in the following circumstances:
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The product received is damaged.
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The product received is defective.
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The wrong product or item was delivered.
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The product is significantly different from the product ordered.
Return requests must be initiated within 48 hours of delivery.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be returned in its original packaging, where applicable.
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You may be required to provide photographs or videos showing the damage, defect, or incorrect item.
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The order details or proof of purchase must be provided.
2. How to Request a Return
To request a return, please contact Humanise Studio using the contact information provided on our website.
Please include:
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Order number
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Customer name
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Contact details
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Reason for the return
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Clear photographs or video of the product and packaging, where applicable
Our team will review your request and guide you through the return process.
Please do not send products back without receiving return instructions from our team.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and within the applicable return period.
We may request photographs or videos to verify the issue before approving a return, replacement, or refund.
Depending on the circumstances and availability, Humanise Studio may provide:
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A replacement product
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A replacement of the affected item
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A refund
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Another appropriate resolution
4. Refunds
Once the returned product is received and inspected, we will notify you regarding the status of your refund.
If the refund is approved:
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The refund will generally be processed within 5–7 business days after approval.
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The refund will normally be made to the original payment method, where applicable.
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The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
5. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:
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Products that have been used, altered, or damaged after delivery.
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Personalised or customised products.
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Made-to-order products.
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Digital products or downloadable items, where applicable.
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Products purchased under special sale or clearance conditions, where applicable.
Any specific return restrictions applicable to a product will be communicated on the product page or at the time of purchase.
6. Order Cancellation
You may request cancellation of an order before it has been shipped.
Once an order has been shipped or dispatched, cancellation may no longer be possible.
For cancellation requests, please contact Humanise Studio as soon as possible using the contact details available on our website.
For customised, personalised, or made-to-order products, cancellation may not be possible once production or design work has started.
7. Exchanges
Where applicable, exchanges may be offered for products that arrive damaged, defective, or incorrect.
Exchange requests are subject to product availability and approval by Humanise Studio.
8. Shipping for Returns
If a return is approved because the product was damaged, defective, or incorrectly delivered, Humanise Studio will provide appropriate instructions regarding the return shipping process.
Customers should not return products without prior approval or instructions from our team.
9. Contact Us
For questions regarding returns, refunds, exchanges, or order cancellations, please contact Humanise Studio through the contact information provided on our website.
Humanise Studio
Website: humanisestudio.in